Shipping worldwide since 2016
A drawing of six cardboard boxes, with ODAKA's postage stamps and FRAGILE stickers on them
Ships
Worldwide
From
South Tel Aviv
Processing time
1 - 4 days
Transit time
Usually 7 - 14 days, FedEx
Prices
US dollars, same everywhere
Free shipping
Over $300, U.S, Canada, UK

We ship worldwide from the studio in south Tel Aviv. We keep our pieces in stock, so an order takes 1 to 4 days to check, wrap and send. FedEx Economy reaches most destinations in 7 to 14 days from there, and at checkout you can upgrade to Express. The upgrade is optional.

Every price on this site is in US dollars and is the same wherever you are. The shipping rate is worked out from your address at checkout. Import duty or tax, where your country charges it, is not included in that rate.

Each piece is wrapped by hand at the studio, in recycled paper and card, kept as plastic-free as we can manage, and every parcel carries that year's ODAKA ROYAL MAIL stamp.

  1. Pre-order

    Now and then we plan a firing of one glaze or one collection, in a limited number, on a date we know in advance. A pre-order holds one of those pieces for you before it is made, and it is the surest way to get hold of a glaze that sells out. Its page says when we expect to make it and when it will ship.

  2. Customs and import

    A parcel may be charged import duty or tax by your own country, and that is the buyer's to pay. The rates differ from country to country, so it is worth checking yours before ordering.

  3. If a parcel is slow, or goes missing

    Tell us and we will chase FedEx from our end. If a parcel is officially declared lost, we make the piece again and send a replacement. The carrier needs a non-delivery declaration from you to open their investigation, and we will tell you what to sign.

  4. If a parcel comes back to us

    A parcel returns to the studio when the address is incomplete or the import fee was not paid. We can send it again once the second shipping fee is paid. If that is not settled within 30 days of our asking, the order is forfeited and we cannot refund it.

  5. If the piece is not right for you

    Tell us by email within 14 days of it arriving, and send it back within 14 days of telling us. It has to come back unused and packed as carefully as it came, and until it reaches us in that condition it is still your responsibility, so send it tracked and insured. We refund the price of the piece. The original shipping and the cost of sending it back are not refunded.

  6. If it arrives broken

    Ceramics and international shipping are what they are. Email us a photograph of the broken piece within 10 days of it arriving, and keep the packaging. We will either send you another one or refund you, and we will write to you to sort out which. There is no need to send the broken piece back.

Last updated 17 September 2026